FAQBotby Gator Labs

Widget Embed

The widget lets customers talk to your bot directly from your website, portal, or app – without creating an account or opening a support ticket.

1. Get your embed code

From the admin console, go to Embed (or Public widget) in the sidebar. You'll see a generated snippet that is unique to your workspace and bot.

The snippet typically includes a small script tag and some configuration attributes (for example, which bot to use and where to render the launcher).

2. Basic installation

In most cases you only need to paste the snippet once, near the end of your HTML<body>.

If you're using a no-code or CMS platform (like Webflow, Framer, Squarespace), you can usually add this under a "custom code" or "site footer" section.

Once installed, a small launcher button will appear in the corner of your site. Clicking it opens the chat panel powered by your bot.

3. Customising the widget

The embed page exposes a few safe configuration options. Exact options may vary over time, but usually include:

  • Launcher position (bottom-right, bottom-left).
  • Launcher label or icon style.
  • Default welcome message in the chat.
  • Accent colour to align with your brand.

Update these settings from the admin console. We recommend avoiding heavy custom CSS overrides – the default widget is designed to stay out of the way and look good on most sites.

4. Security & privacy

The widget only has access to:

  • Your bot configuration and knowledge base.
  • Basic context required to serve responses (e.g. browser session, page URL).

It does not automatically read your full site code or analytics – it only uses the content you explicitly upload or link through the admin console.

5. Troubleshooting

If the widget doesn't show up:

  • Confirm the snippet is present on the page (view source or use browser devtools).
  • Make sure your browser's ad-blockers or script blockers allow the script domain.
  • Check that your bot is active and the workspace hasn't hit its quota.

If you still have issues, remove any custom scripts temporarily and re-test with just the FAQBot embed snippet on the page.