Common Errors
Most issues fall into a few predictable buckets: authentication, missing data, usage limits, or temporary outages. This page walks through the most common ones and how to fix them quickly.
Authentication & access
If you see errors about being unauthorised or not having access:
- Make sure you're signed in to the correct workspace.
- Confirm your API key (if used) is valid and has not been revoked.
- Check that your role has permission to access the page or action.
“The bot doesn't know this”
If the bot repeatedly says it doesn't know something, or gives vague answers:
- Confirm the relevant information actually exists in your uploaded documents.
- Check that the document was successfully processed (status is complete, not pending/failed).
- Split very large or messy documents into smaller, topic-focused files.
Widget not loading
If the embedded widget doesn't appear on your site:
- Check that the embed snippet is present in the page HTML.
- Ensure your ad-blocker or script blocker isn't blocking the script.
- Confirm the workspace hasn't been disabled or deleted.
- Verify that your plan hasn't exceeded its quota.
Usage & quota errors
If you see messages related to limits, quota, or billing:
- Visit Usage & limits to see your current consumption.
- Check Settings → Billing to confirm your plan is active.
- Upgrade your plan if you consistently hit the limit.
When to contact support
If you've checked the points above and things still don't look right:
- The admin console shows errors you can't resolve.
- Uploads regularly fail for valid, readable documents.
- Answers are consistently empty, off-topic, or missing citations.
In those cases, reach out via the contact details on the website with details of what you were trying to do, what you expected, and what actually happened.