FAQBotby Gator Labs

Privacy Policy

How FAQBot (a product of Gator Labs Limited) collects, uses and protects your data.

1. Who we are

FAQBot is a product of Gator Labs Limited, a company registered in England and Wales ("we", "us", "our"). We provide a hosted AI assistant that answers questions based on your own content (for example your website, FAQs, policies or documentation).

2. Data we collect

We may collect and process the following types of information:

  • Account data – such as your name, email address, organisation name and billing details when you sign up.
  • Usage data – such as pages visited, actions taken in the app, and technical information (browser, IP address, device type) to help us improve the service.
  • Content you provide – such as documents, text, URLs or other materials you upload so FAQBot can answer questions.
  • Support communications – such as emails you send to us and any responses.

3. How we use your data

We use your information to:

  • Provide and maintain the FAQBot service.
  • Process payments and manage subscriptions.
  • Secure and monitor the platform, including preventing abuse.
  • Respond to support requests and communicate important updates.
  • Analyse usage to improve the product and user experience.

4. Processors and infrastructure

We use reputable third-party providers to run FAQBot, for example:

  • Cloud hosting and database providers (e.g. Supabase, Vercel).
  • Payment processing (e.g. Stripe).
  • Email and notification providers.
  • AI model providers used to generate answers (e.g. OpenAI).

These providers only process data on our behalf and in accordance with our instructions.

5. Data retention

We keep your data for as long as necessary to provide the service and meet our legal obligations. You can request deletion of your account and associated content at any time by contacting us.

6. Your rights

Depending on where you are located, you may have rights over your personal data, such as the right to access, correct, or delete information we hold about you.

To exercise these rights, please contact us at hello@faqbot.app.

7. Contact

If you have any questions about this Privacy Policy or how we handle data, please email hello@faqbot.app.